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Help Desk Tool Kit
Price:
$199.00
The process of Help Desk Management is essential for day-to-day operations as
it's usually the single point of contact for most of the organization's IT
needs. Needless to say, most organizations today would grind to a screeching
halt without the support of the help desk. Organizations look to the service
desk for a wide variety of activities
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Help Desk Analyst Complete Certification Kit: You-Powered Help Desk Support -
Essential Study Guide and eLearning Program
Price:
$99.95
This book and certification is for any professional or company that’s looking to
offer professional-grade IT support service with very little effort. Using the
benefits of elearning certification, The Art of Service has helped professionals
in all industries move their help desk and customer support operations to the
next level. Companies that can attest to the fact that with this book and
course, the name of the game is simplification.
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Help Desk Manager -
Complete Certification Kit: Develop the skills required to manage a
high-performing Help Desk, its team, balance workloads and improve efficiency
Price: $99.95
This study guide and its accompanying online learning program book focuses on
the high-level practices that are important when managing Help Desk support
services, including managing staff and teams, as well as the creation and
execution of efficient IT Service Management processes.
This certification kit contains both the study guide and access to our online
program that together provides everything you need to prepare for the Help Desk
Manager certification exam.
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Help Desk Technician Complete
Certification Kit: You-Powered Help Desk Support - Essential Study Guide and
eLearning Program
Price:
$99.95
The ISO/IEC 20000 Foundation Bridge examination is intended for professionals
in IT Service Management with solid knowledge and experience within IT Service
Management, with a minimum certification level of ITIL® Foundation (V2 and/or
V3), who want to focus on or become proficient in IT Service Management
according to ISO/IEC 20000
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ITIL
Expert Pathway - including Managing Across The Lifecycle.