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ITIL® V3 Foundation Complete Certification Kit - 3rd Edition: Study Guide Book and Online Course

Price: $99.95

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The ITIL® ® (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® V3 Foundation exam, whether they be first-time ITIL® learners or seasoned IT professionals.

ITIL® V3 Roles and Responsibilities Toolkit

Price: $381.50

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Many of our clients asked us for help in ITIL® v3 role and responsibility descriptions, here is the utterly excellent guide to roles and responsibilities in ITIL® v3. If you have ever worked in, been a partner or managed an IT organization, this kit will not only answer a lot of your troubling questions, it will also explain matters that you did not know the questions to - just the obnoxious frustration of something that was not working.
 

ITIL® V3 Planning, Protection & Optimization - eLearning Plus - 3 months access to elearning + 3 months access to online exam preparation program + Prepaid Exam Voucher

Price: $920.00

 

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Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ITIL® and IT service Management subjects.
 

ITIL® V2 - V3 Foundation Bridge eLearning Course

Price: 191.52  

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The Art of Services V3 Bridging Program for ITIL® Foundation. Now offered as a web based elearning option. This program is designed to bridge the knowledge between Version 2 and Version3.

ITIL® V3 eLearning Bundle - Foundation, Book, Exam Prep and Exam

Price: $450.00

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Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ITIL® and IT service Management subjects.

 

ITIL® V3 Foundation Elearning Program; Extend Enrolment (90 Days)

Price: $20.00

Extend Enrolment

You can extend your enrolment for another 90 days by purchasing this product. Your enrolment extension will be applied to the account you have previously used for accessing the elearning program.

 


 

ITIL® V3 Foundation Complete Certification Kit - Third Edition: Study Guide eBook and Online Course

Price: $99.95

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The ITIL® ® (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® V3 Foundation exam, whether they be first-time ITIL® learners or seasoned IT professionals.

ITIL® Expert Pathway - including Managing Across The Lifecycle.

Price: $2677.50

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This bundle gives you the opportunity to build your own elearning Pathway towards ITIL® Expert.

There are some rules though - so please read the description below.

1) You must have your ITIL® V3 Foundation Certificate                  2) You must accumulate 17 points before you can start the 'Managing Across the Lifecycle' program. (Each Lifecycle module = 3 points, each Capability module = 4 points)
3) You are not allowed overlap between programs... so choose wisely.


ITIL® V3 Intermediate Lifecycle program: Continual Service Improvement CSI
 

Price: $595.00

 

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ITIL® Intermediate Lifecycle program: Continual Service Improvement CSI

Note - the OGC ITIL® V3 Continual Service Improvement book is not included in the course fee.
 

ITIL® V3 Managers Bridge - Complete Expert Certification Program

Price: $795.00
 

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This course provides a fast track to achieve your ITIL® v3 Service Manager certification. In this course, you identify new ITIL® v3 content and examine the Service Lifecycle, which forms the core of ITIL® v3.


 

ITIL® V3 Intermediate Lifecycle program: Service Strategy SS
 

Price: $595.00

ITIL V3 Intermediate Lifecycle program: Service Strategy - Complete Examination Package

This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.


ITIL® V3 Intermediate Lifecycle program: Service Design SD

Price: $595.00

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ITIL® Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Design Certification Exam.


 

ITIL® V3 Intermediate Lifecycle program: Continual Service Improvement CSI

Price: $595.00

ITIL Intermediate Lifecycle program: Continual Service Improvement Complete Examination Package

Achieve the ITIL® v3 Intermediate 'Continual Service Improvement' certificate. Get credits towards the ITIL® Diploma (the ITIL® v3 Expert qualification). Gain a detailed understanding of the processes, functions and techniques of CSI within the Service Lifecycle. Understand the importance of CSI within an IT Service Management environment. Enhance your CV and boost your career prospects

 

ITIL® V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate MALC Complete Certification Kit
 

Price: $595.00

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This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle.
 

ITIL® V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course

Price: $595.00

ITIL V3 Planning, Protection & Optimization (PPO) - Complete Examination Package

This online learning course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery

ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - Spread Payments

Price: $195.00

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This intensive interactive course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.


 

ITIL®® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Book Course - The ITIL®® V3 Intermediate Capability Complete Certification Kit

Price: $595.00

ITIL v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Book Course - The ITIL V3 Intermediate Capability Complete Certification Kit - Second Edition

In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL® Planning, Protection and Optimization Certification Exam. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.


 

ITIL® V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course
 

Price: $595.00

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This online learning course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.


 

ITIL® V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course

Price: $595.00

ITIL V3 Release, Control & Validation (RCV) - eLearning Plus Exam Prep

This intensive interactive course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course

Price: $595.00

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This intensive interactive course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.


 

ITIL®® v3 Service Offerings and Agreements (SOA) Full Certification Online Learning incl. Study Book Course - The ITIL®® V3 Intermediate Capability Complete Certification Kit

Price: $595.00

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The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.


ITIL® V2 to V3 Service Managers Bridge Online Training Course

Price: $795.00

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This course provides a fast track to achieve your ITIL® v3 Service Manager certification. In this course, you identify new ITIL® v3 content and examine the Service Lifecycle, which forms the core of ITIL® v3. You also gain the knowledge necessary to take the ITIL® v3 Service Manager Bridge Certification exam, offered at the end of this course.

The ITIL® v3 Service Transition Toolkit

Price: $249.00

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Successful implementation of ITIL® Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption.

 

FOUR ITIL®® v3 Intermediate Full Certification Online Learning incl. Study Book Courses - The ITIL®® V3 Intermediate Complete Certification Kit

Price: $1995.00

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Included in this kit: 1 x ITIL®® v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course, 1 x ITIL®® v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course, 1 x ITIL®® v3 Service Operation (SO) Full Certification Online Learning Course, 1 x ITIL® v3 Service Transition (ST) Full Certification Online Learning.

 

8 Points Bundle towards ITIL® Expert: Foundation + ST + SO = 8 points

Price: $1190.00

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Bundle includes:1 x ITIL® Version 3 eLearning Foundation Course, 1 x ITIL® v3 Service Transition (ST) Full Certification Online Learning, 1 x ITIL®® v3 Service Operation (SO) Full Certification Online Learning Course - The ITIL®® V3 Intermediate Lifecycle Complete Certification Kit


 

ITIL® v3 Service Transition (ST) Full Certification Online Learning.

Price: $595.00

ITIL V3 Intermediate Lifecycle program: Service Transition - Complete Examination Package

This intensive interactive course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with Service Transition.


 

ITIL®® v3 Service Operation (SO) Full Certification Online Learning Course - The ITIL®® V3 Intermediate Lifecycle Complete Certification Kit

Price: $595.00

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The program is part of the Intermediate Lifecycle Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of Service Operation.

ITIL®® v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course - The ITIL®® V3 Intermediate Capability Complete Certification Kit

Price: $595.00

ITIL V3 Release, Control & Validation (RCV) - Complete Examination Package

The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.

 

ITIL® V3 Service Strategy Toolkit

Price: $249.00

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This Service Strategy Toolkit (60 Documents) is created to give you a head start and strong foundation in mapping and developing your IT Service Strategy.



 

ITIL®® v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course - The ITIL®® V3 Intermediate Capability Complete Certification Kit

Price: $595.00

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The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.


 

ITIL® e-Consult

Price: $75.08

ITIL V3 Lifecycle Suite

You can get that one burning question answered quickly. And it won't be a simple "yes or no", either: you'll get a discussion of various approaches and the benefits or disadvantages of each and, when possible, a specific recommendation for you given your situation and goals.
 


 

ITIL® Ask

Price: $30.03

ITIL V3 Lifecycle Suite

You can get that one burning question answered quickly. And it won't be a simple "yes or no", either: you'll get a discussion of various approaches and the benefits or disadvantages of each and, when possible, a specific recommendation for you given your situation and goals.



 

ITIL® IT Service Management Practitioner Certification Online Learning Courses

Price: $595.00

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The examination IT Service Management Practitioner: Agree & Define (based on ITIL®®) tests the essential elements required to qualify as a professional who specializes in the Agree & Define processes. The examination covers the Service Level Management and Financial Management processes.

ITIL® Practitioner Certificate Agree and Define (IPAD) Online Learning

Price: $595.00

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Prepare for and take the ITIL® Practitioner Agree and Define (IPAD) Certification Exam. Plan key activities for the Financial and Service Level Management processes. Define the monitoring and reporting requirements of key performance indicators and achievements. Organize the relationships between the Agree and Define processes


 

ITIL® Practitioner Certificate: Plan and Improve (IPPI) Online Learning

Price: $595.00

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Practical techniques in implementing the ITIL® disciplines to support the Plan and Improve phase of the IT service lifecycle, enabling you to develop, implement and manage IPPI processes in your own organizations.
 

 

ITIL® Practitioner Certificate: Support and Restore (IPSR) Online Learning

Price: $595.00

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In this Online course, you learn how to plan, implement and optimise the Service Desk function and the Incident Mangement and Problem Management processes. Through extensive workshops, you gain the knowledge and skills required to take the ITIL® Practitioner Support and Restore Certification Exam.
 

ITIL® Practitioner Certificate: Release and Control (IPRC) Online Learning

Price: $595.00

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In this online course, you learn how to plan, implement and optimise the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL® Practitioner Release and Control Certification Exam.
 

ITIL® Version 3 eLearning Foundation Course

Price: $99.00

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This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL® best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® Version 3 intermediate level training courses.

 

The Complete ITIL® V3 Readiness Assessment Kit

Price: $99.00

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In this immediate product download you will receive 6 extensive and detailed Assessment spreadsheets. One spreadsheet for each volume in the ITIL® V3 set. Each assessment can be quickly filled in for up to 10 participants to align with your company's specific needs. Full instructions, along with quick tips and examples within each Readiness Assessment, will make the process clear and easy for you.